jajee Responsible Gaming

Playing Responsibly at jajee

jajee is committed to providing a safe, fair, and transparent betting environment for all players in Bangladesh. We recognise that for most people, gambling is an enjoyable form of entertainment — but we also understand that for some, it can become a problem. That is why responsible gaming is a core part of how jajee operates, not an afterthought.

Our responsible gaming framework is built around four principles: prevention, protection, transparency, and support. We provide practical tools that allow players to set their own boundaries, take breaks, and seek help quickly if gambling is causing them distress. These tools are available to every registered player and can be activated at any time through your account settings or by contacting our support team.

jajee does not market to vulnerable individuals and strictly enforces its 21+ age restriction across all registration, promotional, and communication channels. If you are concerned about your own gambling habits or those of someone close to you, please read this page carefully and reach out to our support team at any time.

Deposit Limits in Detail

A deposit limit is one of the most effective tools for keeping gambling within an affordable budget. At jajee, you can set a maximum deposit amount for any of the following periods: daily (resets at midnight Bangladesh Standard Time), weekly (resets every Monday), or monthly (resets on the first of each month).

Reductions to your deposit limit take effect immediately. Increases to your limit are subject to a 72-hour cooling-off period before they come into force — this built-in delay is intentional and is designed to prevent impulsive decisions made in the heat of the moment from increasing your exposure.

You can set or adjust your deposit limit from your jajee account settings at any time, or by emailing [email protected] with your request. We encourage all players — not just those experiencing difficulty — to use this tool proactively.

Self-Exclusion

Self-exclusion is jajee's strongest responsible gaming tool. It allows you to block your account for a defined period — from 30 days up to permanent exclusion — or to close your account permanently. Self-exclusion is appropriate when gambling has begun to feel out of control, when it is interfering with daily life, or when a time-out has not provided sufficient relief. To activate self-exclusion, follow these steps:

1. 1
   Log In to Your Account Visit jajee Login and sign in to your player account using your registered mobile number.
2. 2
   Go to Responsible Gaming Settings Navigate to your account settings and select the Responsible Gaming section. All available tools are listed there, including self-exclusion options.
3. 3
   Choose Your Exclusion Period Select a self-exclusion period: 30 days, 90 days, 180 days, 1 year, 5 years, or permanent. For permanent exclusion, your account will be closed and cannot be reopened.
4. 4
   Confirm and Activate Confirm your selection. Self-exclusion activates immediately. You will receive a confirmation by SMS to your registered mobile number. jajee will also stop sending promotional communications for the duration of the exclusion.

If you are unable to access your account settings or prefer to request self-exclusion directly, you can email [email protected] at any time. We will process your self-exclusion request within 24 hours of receiving it. Once activated, self-exclusion cannot be reversed or shortened before the selected period expires.

Under-18 and Under-21 Policy

jajee is strictly an adult platform. Access is prohibited for anyone under the age of 21. We verify the age of every new player at registration and conduct additional KYC verification before processing any withdrawal. If we have reason to believe a player has misrepresented their age during registration, the account will be suspended immediately, all activity will be reviewed, and any funds deposited may be returned to the source payment method pending investigation.

If you are a parent or guardian and are concerned that a minor in your household may have accessed or be accessing jajee, please contact us immediately at [email protected]. We will investigate your report and take appropriate action. We also recommend the use of parental control software to restrict access to gambling websites on shared devices.

jajee's Commitment to Safe Play

Responsible gaming is not a compliance checkbox for jajee — it is a reflection of our values as a platform. We believe that a player who feels safe, respected, and in control is a player who will enjoy jajee for the long term. Every feature we build, every policy we write, and every member of our support team is guided by a single principle: the player's wellbeing comes first. We will continue to invest in and improve our responsible gaming programme as the platform grows.