jajee Privacy Policy
Your privacy matters to jajee. This policy explains what personal data we collect, how we use it, and the controls you have over your information.
jajee ("we", "us", "our") is committed to protecting the personal information of everyone who uses jajee.org ("the Platform"). This Privacy Policy describes how we collect, store, use, and share personal data when you register for an account, make deposits or withdrawals, play games, or otherwise interact with the Platform. By using jajee, you agree to the practices described in this policy.
This policy applies to all personal data processed by jajee in connection with the Platform and supersedes any prior privacy notice published by jajee. Where we refer to "personal data" in this document, we mean any information that identifies you or could reasonably be used to identify you, either directly or in combination with other information.
Privacy at a Glance
The sections below contain the full policy in formal detail. These summary cards offer a quick overview only.
1. Information We Collect
jajee collects personal data in two broad categories: information you provide directly when registering and using the Platform, and information collected automatically during your use of the Platform.
Information you provide directly:
- Registration data: your full name, Bangladesh mobile number, date of birth, and any government-issued identification document submitted for KYC verification purposes.
- Payment data: the details of payment methods you use to deposit or withdraw funds, including mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and international card details where applicable. Full card numbers are never stored by jajee — card processing is handled by certified payment processors.
- Communications: the content of messages you send to the jajee support team via email, along with your registered contact details and the history of those communications.
- Account activity: your gaming history, sports betting activity, bonus uptake, deposit and withdrawal records, and any responsible gaming settings you apply to your account such as deposit limits or self-exclusion preferences.
Information collected automatically:
- Device and connection data: IP address, device type, operating system, browser type and version, mobile network operator, and screen resolution. This data is used to optimise the Platform experience for your device and to assist with fraud detection.
- Session and usage data: the pages and games you access, time spent on individual pages, the sequence of navigation within the Platform, and error or crash reports generated during your session. This data is aggregated and used to improve Platform performance and reliability.
- Cookie and similar technology data: see Section 8 (Cookies and Tracking) for details of the cookies jajee uses, their purpose, and how you can manage your cookie preferences.
2. How We Use Your Information
jajee uses the personal data it collects for the following purposes. We process data only where we have a valid legal basis to do so, as detailed in Section 3.
- Account management and delivery of services: creating and maintaining your player account, verifying your identity for KYC purposes, processing deposits and withdrawals, crediting bonuses, and delivering customer support.
- Security and fraud prevention: monitoring account activity for signs of unauthorised access, detecting and preventing money laundering, identifying abuse of bonuses or promotional offers, and verifying that the Platform is being used in compliance with these Terms.
- Responsible gaming: using gaming activity data to identify patterns that may indicate problem gambling behaviour, and to enable the effective operation of deposit limits, session reminders, and self-exclusion tools when activated by a player.
- Platform improvement: analysing aggregated, anonymised usage data to improve game selection, page layout, loading speed, and overall player experience. No individual player is identified in this analysis.
- Marketing communications (where you have consented): sending promotional emails or SMS notifications about bonuses, new games, and platform news to players who have opted in to receive such communications. You can withdraw your consent at any time by contacting [email protected].
3. Legal Basis for Processing
jajee processes personal data only where a valid legal basis exists. The applicable bases for the processing activities described in this policy are:
- Contract performance: processing necessary to fulfil our obligations under the Player Agreement — including account creation, payment processing, and delivery of games and services — is carried out on the basis that it is required to perform the contract between you and jajee.
- Legal obligation: processing required to comply with applicable law — including anti-money laundering regulations, KYC requirements, and data retention obligations imposed by financial regulators — is carried out on the basis of legal compliance.
- Legitimate interests: processing for fraud prevention, security monitoring, and Platform improvement is carried out on the basis of jajee's legitimate interest in operating a secure and reliable service. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.
- Consent: processing for marketing communications is carried out on the basis of your explicit consent given at registration or subsequently. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
4. Sharing Your Information
jajee does not sell personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:
- Payment processors and mobile wallet operators: we share the minimum payment data required to process your deposit or withdrawal with certified payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay). These providers are bound by their own strict data protection obligations and are not permitted to use your data for any purpose other than completing the transaction.
- Game content providers: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi may receive anonymised session identifiers necessary to load their games within the Platform. These providers do not receive your name, mobile number, or payment data.
- Legal and regulatory authorities: jajee will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by applicable law, court order, or binding legal process. jajee will, where permitted by law, notify you of any such disclosure.
No data is transferred to any third party outside of these categories. jajee does not operate affiliate marketing programmes that involve the sharing of player personal data with third-party affiliates.
5. Payment Data and Financial Information
jajee handles payment data with particular care. All deposits and withdrawals processed via mobile wallets (bKash, Nagad, Rocket, Upay) are handled through encrypted API connections with the relevant mobile financial service providers. jajee stores only the information necessary to identify the payment method for withdrawal routing purposes — specifically, the registered mobile wallet number associated with your account. Full transaction credentials are never stored on jajee servers.
Where international payment cards (Visa, Mastercard) are used, card data is processed exclusively by PCI DSS-compliant payment processors. jajee receives only a tokenised reference and the last four digits of the card number for display purposes. jajee staff do not have access to full card numbers at any time.
6. Data Retention
jajee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Active account data: retained for the duration of the account relationship and for a period of five years following the closure of your account, to comply with anti-money laundering record-keeping requirements and to resolve any disputes that may arise after closure.
- KYC documentation: identity documents submitted for verification are retained for five years from the date of submission or from the date of account closure, whichever is later, in accordance with applicable financial regulations.
- Marketing consent records: records of your consent to receive marketing communications — or your withdrawal of that consent — are retained for as long as is necessary to demonstrate compliance with applicable data protection law, and for a minimum of three years.
7. Your Rights
As a jajee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. We aim to respond within 30 days.
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Right of Access You may request a copy of all personal data jajee holds about you. We will provide this in a structured, commonly used format.
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Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
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Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. This right is subject to our legal retention obligations.
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Right to Restrict Processing You may request that we limit the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
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Right to Data Portability Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a machine-readable format so you can transfer it to another service provider.
8. Cookies and Tracking Technologies
jajee uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that allow the Platform to recognise your browser and remember certain information between visits. jajee uses the following categories of cookies:
- Essential cookies: these are required for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and cookies that remember your language preference and responsible gaming settings.
- Analytics cookies: these collect anonymised information about how players use the Platform — such as which games are most visited and which pages generate errors — so that jajee can improve the service. No individual player is identified by analytics cookies.
- Preference cookies: these remember your Platform preferences — such as your chosen display language — so that they are applied automatically when you return to the Platform.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the Platform from functioning correctly and may make it impossible to log in or play games. jajee does not use advertising or retargeting cookies.
9. Security
jajee implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and jajee servers, access controls limiting data access to authorised personnel only, regular security assessments of the Platform and its supporting infrastructure, and secure storage of all account data on servers with restricted physical and logical access.
While jajee takes these precautions seriously, no internet-based service can guarantee absolute security. Players are encouraged to use a strong, unique password for their jajee account, to enable any two-factor authentication options offered by the Platform, and to contact [email protected] immediately if they suspect their account credentials have been compromised.
10. Changes to This Privacy Policy
jajee may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made, the updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Continued use of the Platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised policy. If any update materially reduces your rights or increases our use of your data in a way that requires your fresh consent, we will seek that consent before the change takes effect.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how jajee handles your personal data, please contact our support team. We will acknowledge your message within 24 hours and aim to resolve all privacy-related queries within 30 days.
Email: [email protected]
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